Business skills, soft skills, technical skills and customer service skills training
Course Objective: This course aims to handle telephone calls confidently and to efficiently respond to customer’s needs.
Course content :
- Principles of Effective Telephone Conversation
- Importance of Voice Tone
- Identifying and Avoiding Interferences
- Customer Basic Needs and Behavior
- Service Steps In Answering A Phone Call
- Recommended Responses in Routine Calls
- Forbidden Phrases
- Dealing With An Angry Customer
-
Now P2800 Promo Rate
P3500 regular rate for 8 hours
