Course Objective: This course aims to recognize and develop customer service skills and to handle diverse people and situations.

Course Content:

• Principle and Importance of Customer Service
• Customer Types, Needs and Behavior
• Customer Service Steps and Application
• Key Principles of Customer Service and Application
• Recommended Customer Service Power Phrases
• Coping with Diverse People and Dealing With an Angry Customer
• Extraordinary Service Steps

• Now P2800 Promo Rate

  P3500 regular rate for 8 hours